Contact Us

SilverVue Inc.
800.764.9175
801.921.6614

info@silvervue.com

8911 South Sandy Parkway
Suite 200
Sandy, UT 84070

8911 South Sandy Parkway, Suite 200
Sandy, UT 84070

801.921.6614

SilverVue is a healthcare software provider whose platform improves the patient experience and enables them to make well-informed decisions regarding their post-acute care. Headquartered in Sandy, Utah, SilverVue is led by experienced technology entrepreneurs who have a proven track record of success and are committed to developing technologies that improve the quality of healthcare along with the patient experience. 

Career Listings

Corporate Trainer

Vaughn Marie Gouff

SilverVue develops leading cloud-based healthcare technologies used by hospitals, post-acute care providers, and clinicians in physician practice settings. Headquartered in Sandy, Utah, SilverVue is led by experienced technology entrepreneurs who have a proven track record of success and are committed to developing technologies that improve the quality of healthcare along with the patient experience.

Job Description:

The Corporate Trainer is responsible for both the internal and external training of customers and employees on the company products.

Roles and Responsibilities:

  • Training – Training new customers, existing customers, internal staff on software and product changes primarily in a remote environment, but large accounts will require on-site training.
  • Content Creation - Assist the Training Manager in the creation of content utilized in the training process in all the intended forms – Documents, PPT, Video, Web-based, Self Training.
  • Knowledge Base – Assist with on-going support of “Knowledge Base” for internal and external access.
  • Up to 30% travel is expected

Work/Skills Experience Requirements:

  • Mid level experience of demonstrated skills with varying types of content development tools.
  • Ability to energize, develop, and build rapport with customers.
  • Experience interfacing with both internal team members and external customers as a part of the support team.
  • Great demonstration/presentation/training skills.
  • Strong communication and clear thinking skills with the ability to synthesize complex issues into simple messages.
  • Demonstrated ability to quickly build trust and rapport, and develop influential relationships at all levels of an organization.

Preferred Skills:

  • Experience in a diverse group of training and technical tools.
  • Previous healthcare experience.

Job Type:

Full-time

Required Education

Bachelor's

Required Experience:

2+ years training content delivery.

APPLY HERE

SilverVue is an Equal Opportunity Employer (EOE/AA). 

Corporate Training Manager

Vaughn Marie Gouff

SilverVue develops leading cloud-based healthcare technologies used by hospitals, post-acute care providers, and clinicians in physician practice settings. Headquartered in Sandy, Utah, SilverVue is led by experienced technology entrepreneurs who have a proven track record of success and are committed to developing technologies that improve the quality of healthcare along with the patient experience.

Job Description:

The Training Manager is responsible for both the internal and external training strategy and training content development for our company products.

Roles and Responsibilities:

  • Training Strategy - Training strategy for new customers, existing customers, internal staff for software and product changes, primarily in a remote environment.
  • Content Development Plan - Based on learning objectives, the development of training content plans.
  • Content Creation - The actual creation of content utilized in the training process in all the intended forms – Documents, PPT, Video, Web-based, Self Training.
  • Training Delivery – Responsible for the delivery of training to customers and internal staff.
  • Knowledge Base – Development of an ongoing support “Knowledge Base” for internal and external access.
  • Training Team Leadership – As the company grows, there will be more management responsibilities related to a growing training team.
  • Up to 10% travel is expected.

Work/Skills Experience Requirements:

  • Experienced Content Development Professional with demonstrated skills of varying types of content development tools.
  • Ability to energize, develop, and build rapport with levels within the organization to support our various internal customers.
  • Experience interfacing with both internal team members and external customers as a part of the support team.
  • Great demonstration/presentation/training skills.
  • Strong communication and clear thinking skills with the ability to synthesize complex issues into simple messages.
  • Demonstrated ability to quickly build trust and rapport, and develop influential relationships at all levels of an organization.
  • 6+ years of training content development and delivery.

Preferred Skills:

  • Experience in a diverse group of training and with technical tools.
  • Previous Healthcare experience.
  • Previous skills building a team from the ground up.
  • Demonstrated ability to work with, lead, and develop a training team.

Job Type:

Full-time

Required Education:

Bachelor's

Required Experience:

6 years training content development

APPLY HERE

SilverVue is an Equal Opportunity Employer (EOE/AA). 

Customer Success Manager - Florida

Vaughn Marie Gouff

JOB DESCRIPTION

We are currently looking for a Customer Success Manager with experience managing accounts in a B2B environment, preferably in the healthcare industry. Position will cover the Florida area – candidates would live and work in that territory.

KEY RESPONSIBILITIES

  • Successfully meet annual and quarterly customer satisfaction targets through outstanding service and support.
  • Prioritize and manage multiple concurrent projects to maximum product usage and adoption, and support increased market penetration.
  • Ensure on-time delivery of projects (product and services).
  • Train groups of up to 25 on all product features and capabilities in assigned territory.
  • Support sales efforts - interfacing with key influencers and decision makers at both hospitals and post-acute care providers
  • Maintain outstanding after-sale relationships and develop long-term relationships with clients.
  • Work closely with existing customers to refine workflow and promote improved patient outcomes.
  • Properly document meaningful customer interactions and customer success plans.
  • Manage installation, service, and support for assigned region.
  • 75% Travel in territory is expected

SKILLS AND EXPERIENCE

  • Previous Healthcare sales or account management experience preferred.
  • Training and instruction experience a plus.
  • Experience with CRM – Using SalesForce and other SilverVue systems.
  • Demonstrated ability to work collaboratively with business solutions specialist, customer experience representatives, and SilverVue's Leadership Team.
  • Ability to energize, develop, and build rapport at all levels within the customers' organization.
  • Demonstrated ability to analyze customer data and develop success plans.
  • Experience interfacing with both internal team members and external customers as a part of a solution-based sales process.
  • Great demo/presentation skills that focus on insights that will resonate with customers across their organization.
  • Strong communication and clear thinking skills with the ability to synthesize complex issues into simple messages. Ability to adapt and respond quickly to customer needs and concerns.
  • Proven ability to quickly build trust and rapport, and develop influential relationships at all levels of a hospital/healthcare organization.

REQUIRED EXPERIENCE

  • 4 years of consultative or B2B account management experience including, post-sales support, strategic selling and negotiation.
  • Experience in case management or post-acute care setting preferred.

Job Type: Full-Time

Job Location: Miami, Florida

Required Education: Bachelor's Degree

Required experience: Sales/Account Management: 4 years

 

APPLY HERE

SilverVue is an Equal Opportunity Employer (EOE/AA). 

 

Customer Support Specialist

Vaughn Marie Gouff

General Description:

SilverVue has openings for Full-Time Customer Support Specialists to join our company. These individuals will focus on addressing first level questions from clients, adding data into the customer database, and securing appointments for our Sales team. We are seeking individuals with the ability to build rapport quickly. This position is a great opportunity for someone who enjoys working with people and being a part of a new and exciting company.

Roles and Responsibilities:

  • Perform calls to prospective customers
  • Articulate our product features and value
  • Collect and verify data and input into the database
  • Set up appointments for our outside sales team
  • Record prospective and existing account interactions in CRM
  • Respond to basic customer questions
  • Approach client interactions with enthusiasm
  • Must be able to work a shift starting at 6:00am
  • Manage Electronic Inventory
  • Configuration of Computers and Tablets
  • MDM Tool Management
  • MDM Tool Reporting

Work Experience Requirements:

  • Demonstrated Customer Service Experience
  • Data Entry Experience
  • Call Center Experience
  • Tech Support Experience Preferred

Qualifications / Education Requirements:

  • High School Diploma or Equivalent
  • Intermediate Computer Skills
  • Strong phone and verbal communication skills along with active listening
  • 1-2 years’ experience in Customer Service, Call center or phone sales, tech support
  • Strong Attention to detail
  • Track record of reliability and punctuality

Preferred Skills:

  • Preferred experience working in the health insurance industry
  • Excellent verbal and communication skills
  • Strong listening skills
  • Intermediate computer skills
  • Innovative
  • Strong leadership skills

Job Type:

Full-time

Required Education:

High school or equivalent

Required Experience:

1-2 years in customer service, call center or phone support

APPLY HERE

SilverVue is an Equal Opportunity Employer (EOE/AA). 

Customer Support Representative

Vaughn Marie Gouff

General Description:

Customer Support Representatives will focus on addressing first level questions from clients, adding/verifying data into the customer database. The CSR will also address technical issues, and support other departments as needed. They will also be flexible to a rapidly changing work environment.

Roles and Responsibilities:

  • Perform calls to prospective customers
  • Articulate our product features and value
  • Collect and verify data and input into the database
  • Respond to internal and external customer support inquiries
  • Troubleshoot technical and hardware issues for customers
  • Record existing and prospective account interactions in CRM
  • Approach client interactions with enthusiasm
  • Assist other departments as needed
  • Special Projects as assigned

Work Experience Requirements:

  • Demonstrated Customer Service Experience
  • Data Entry Experience
  • Call Center Experience

Qualifications / Education Requirements:

  • High School Diploma or Equivalent
  • Basic Computer Skills
  • Strong phone and verbal communication skills along with active listening
  • 1-2 years’ experience in Customer Service, Call center or phone sales
  • Strong Attention to detail
  • Track record of reliability and punctuality

Preferred Skills:

  • Health Insurance/Health Care experience preferred
  • Innovative
  • Flexibility and Adaptability to a changing work environment
  • Demonstrated leadership ability
  • Experience working with data management
  • Multitasking

Job Type:

Full-time

Required Education:

  • High school or equivalent

Required Experience:

1 yearCustomer Service

APPLY HERE

SilverVue is an Equal Opportunity Employer (EOE/AA). 

Inside Sales Executive

Vaughn Marie Gouff

Opportunity

SilverVue is a healthcare IT startup launched by entrepreneurs Will West and Eric Smith. They are best known for building Control4 and other companies in the Utah market and both have a proven track record of success.  The mission of SilverVue is to develop software technology that improves the quality of healthcare and the patient experience.  SilverVue's first product, SilverSearch, is an innovative tablet application used by case managers and discharge teams to assist patients in choosing a post-acute care provider upon discharge from a hospital. SilverVue is experiencing rapid growth throughout the country. This is an exciting opportunity to join our team and make a meaningful contribution to the company's early growth and success while accelerating your career.

Job Description

Inside sales executives are high-energy, self-directed individuals who will make contact with post-acute care providers nationwide and remotely demonstrate the value of SilverVue products. This position includes inbound and outbound business development as well as closing opportunities. Applicants must be self-starting and have the ability to develop their own pipeline and forecast. This is a great opportunity for a business development rep to take the next step and move toward a hybrid closing role or for a seasoned sales professional to move to the next level in their career.

Essential Duties and Responsibilities

  • Successfully meet sales targets through rigorous prospecting, executing effective selling techniques and accurate forecasting
  • Service inbound sales inquiries promptly providing exceptional service to all prospects
  • Manage and optimize an assigned territory
  • Keep yourself informed of the industry and relevant technologies to ensure that you are a trusted resource to prospects
  • Develop expert knowledge of SilverVue's products and services
  • Maintain outstanding post-sale relationships and develop long-term customer relationships with clients 
  • Drive adoption of SilverVue products within existing customer base utilizing corporate resources


Required Skills

  • Demonstrated ability to employ solution selling techniques with exceptional ability to effectively discover prospects needs and use value-based sales approach
  • Effective time management and prioritization skills
  • Ability to slay assigned quota through personal planning and execution
  • Well defined sense of personal accountability, "owns it" and takes initiative
  • Experience with CRM, preferably Salesforce, to track and provide visibility into activity, pipeline generation, target accounts, closed revenue and forecast
  • Demonstrated ability to work collaboratively with peers and leaders in a fast paced iterative organization
  • Demonstrated ability to analyze prospect data and develop financially sound sales proposals 
  • Exceptional remote demo/presentation skills that focus on benefits and insights, resonate with prospects, and efficiently move prospects down the funnel
  • Strong communication and clear thinking skills with the ability to synthesize complex issues into simple messages
  • Demonstrated ability to quickly build trust and rapport, and develop influential relationships at all levels of an organization

Required Experience

  • Proven track record of success and top performance in competitive environments
  • 2 or more years' experience in sales, B2B preferred
  • Experience in healthcare, IT, or SaaS software preferred

Education

  • Bachelor's degree (preferred) or equivalent work experience

Benefits

  • Competitive salary, commission and stock options
  • Health, HSA, FSA, vision, dental, disability and life insurance are available
  • 8 standard holidays and 1 floating holiday

APPLY HERE

SilverVue is an Equal Opportunity Employer (EOE/AA). 

Senior Software Engineer

Vaughn Marie Gouff

SilverVue is a healthcare IT startup launched by entrepreneurs with Utah roots and a proven track record of success. Our mission is to develop software technologies that improves the quality of healthcare and the patient experience. SilverVue has developed SilverSearch™, an innovative tablet application which is experiencing rapid growth and demand in hospitals throughout the country. We recently acquired Check™ by SilverVue, a tool to help doctors practice more preventative healthcare. As a result, we are growing our core engineering team and are looking for amazing Software Engineers. This is an exciting opportunity to join our team early and make a meaningful contribution to the company’s growth and success!

Job Description:

Software Engineers are responsible for the architecture, design, development, and maintenance of our healthcare application code. Working with a scrum team, you are responsible for estimating and delivering new features, troubleshooting problems and fixing defects. As a Senior Software Engineer, you are a critical and respected member of the engineering team, responsible for creating product quality with good design and clean code. You ensure that new product features, UI design, platform enhancements, system integrations and upgrades meet the needs and exceed the expectations of our clients.

Benefits:

  • Competitive salary and stock options based on experience
  • Health, HSA, FSA, vision, dental, disability and life insurance are available
  • Unlimited DTO
  • 8 standard holidays and 1 floating holiday
  • Onsite gym

Essential Duties and Responsibilities:

  • Review user stories to evaluate technical risks, create designs and update system architecture, and enumerate and estimate development tasks
  • Full-stack development of the UI as well as the backend components and services
  • Create unit tests and be responsible for continuous integration and high-quality builds
  • Collaborate with other Software Engineers to follow architecture, coding, and UI design standards and to peer review code
  • Guide, review and evaluate the coding practices for other engineers so that the system will have high quality, acceptable performance, and scalability
  • Investigate and troubleshoot production system issues and provide patches that will properly maintain the system and provide high reliability
  • Collaborate with QA Engineers to create and execute the test plan and to debug and resolve reported defects
  • Commit as a scrum team to deliver highest priority functionality each sprint
  • Help implement continuous improvement in development process and standards

Required Skills:

  • Excellent analytical and troubleshooting skills
  • Excellent written and verbal communication skills
  • Excellent knowledge and experience with the software development process and SDLC
  • Highly collaborative and able to give/receive critical feedback
  • Ability to learn new applications and develop new skills quickly
  • Ability to take ownership, demonstrate initiative and be personally accountable
  • Experience with ReactJS, Redux, ECMAScript6, HTML5 and CSS3
  • Experience with NodeJS
  • Experience with SQL, Oracle, and MongoDB
  • Experience building large multi-user, single-page web applications
  • Understanding of SOLID design principles, design patterns, and system architecture

Bonus Skills:

  • Experience developing native Android and/or IOS applications
  • Experience with C#/.net
  • Experience with Angular 1.X
  • Experience integrating with and creating RESTfull API
  • Experience with Python, Ruby, Scrum, and Jira
  • Experience with unit testing, automation testing, and CI
  • Experience with version control via GIT
  • Experience as team or technical lead engineer

Experience:

10+ years of relevant experience

Required Education:

BS in Computer Science or related degree earned or in progress

Job Type:

Full-time

APPLY HERE

SilverVue is an Equal Opportunity Employer (EOE/AA). 

Territory Manager

Vaughn Marie Gouff

SilverVue is a healthcare IT startup launched by entrepreneurs known for building successful technology companies.  Our mission is to develop software technology that improves the quality of healthcare and the patient experience.  

SilverVue is experiencing rapid growth throughout the country. This is an exciting time to join our team and make a meaningful contribution to the company's early growth and success while accelerating your career. 

The company is currently looking for Territory Managers with experience in B2B sales, preferably in the healthcare industry, to manage territories in the Northern California, Houston and Seattle markets. 

KEY RESPONSIBILITIES

  • Successfully meet monthly, quarterly and annual sales targets through accurate territory forecasting, prioritizing selling time to generate sales volume, and achieve market penetration 
  • Generate proposals and demonstrate product capabilities in assigned territory 
  • Close sales interfacing with all key influencers and decision makers at both hospitals and post-acute care providers 
  • Maintain outstanding after-sale relationships and develop long-term customer relationships with clients 
  • Work closely with existing customers to refine workflow and promote improved patient outcomes. 
  • Drive adoption of SilverVue products within existing customer base

SKILLS AND EXPERIENCE

  • Previous Healthcare sales or account management experience preferred. 
  • Strong experience with CRM SalesForce, communicate opportunities, competitive threats, target accounts, and key markets to track and maintain a sales pipeline. 
  • Preferred rolodex of hospital contacts and/or ability to prospect and hunt for the same
  • Demonstrated ability to work collaboratively with business solutions specialist, customer experience representatives, and the SilverVue Sales Leadership Team. 
  • Ability to energize, develop, and build rapport at all levels within the customers' organization. 
  • Demonstrated ability to analyze customer data and develop financially sound sales proposals. 
  • Proven executive (C-Level) relationship building skills in a hospital/healthcare environment. 
  • Experience interfacing with both internal team members and external customers as a part of a solution-based sales process. 
  • Great demo/presentation skills that focus on insights and will resonate with customers across their organization. 
  • Strong communication and clear thinking skills with the ability to synthesize complex issues into simple messages. 
  • Demonstrated ability to quickly build trust and rapport, and develop influential relationships at all levels of a hospital organization.

REQUIRED EXPERIENCE

  • 4+ years of consultative or B2B sales experience including, strategic selling and negotiation. 
  • Experience in hospital case management or post-acute care setting preferred

EDUCATION

Bachelor's degree

 

San Francisco, California - APPLY HERE

Houston, Texas - APPLY HERE

New York, New York - APPLY HERE

 

SilverVue is an Equal Opportunity Employer (EOE/AA).