Contact Us

SilverVue Inc.
800.764.9175
801.921.6614

info@silvervue.com

8911 South Sandy Parkway
Suite 200
Sandy, UT 84070

8911 South Sandy Parkway, Suite 200
Sandy, UT 84070

801.921.6614

SilverVue is a healthcare software provider whose platform improves the patient experience and enables them to make well-informed decisions regarding their post-acute care. Headquartered in Sandy, Utah, SilverVue is led by experienced technology entrepreneurs who have a proven track record of success and are committed to developing technologies that improve the quality of healthcare along with the patient experience. 

Career Listings

Customer Success Manager - Florida

Vaughn Marie Gouff

JOB DESCRIPTION

We are currently looking for a Customer Success Manager with experience managing accounts in a B2B environment, preferably in the healthcare industry. Position will cover the Florida area – candidates would live and work in that territory.

KEY RESPONSIBILITIES

  • Successfully meet annual and quarterly customer satisfaction targets through outstanding service and support.
  • Prioritize and manage multiple concurrent projects to maximum product usage and adoption, and support increased market penetration.
  • Ensure on-time delivery of projects (product and services).
  • Train groups of up to 25 on all product features and capabilities in assigned territory.
  • Support sales efforts - interfacing with key influencers and decision makers at both hospitals and post-acute care providers
  • Maintain outstanding after-sale relationships and develop long-term relationships with clients.
  • Work closely with existing customers to refine workflow and promote improved patient outcomes.
  • Properly document meaningful customer interactions and customer success plans.
  • Manage installation, service, and support for assigned region.
  • 75% Travel in territory is expected

SKILLS AND EXPERIENCE

  • Previous Healthcare sales or account management experience preferred.
  • Training and instruction experience a plus.
  • Experience with CRM – Using SalesForce and other SilverVue systems.
  • Demonstrated ability to work collaboratively with business solutions specialist, customer experience representatives, and SilverVue's Leadership Team.
  • Ability to energize, develop, and build rapport at all levels within the customers' organization.
  • Demonstrated ability to analyze customer data and develop success plans.
  • Experience interfacing with both internal team members and external customers as a part of a solution-based sales process.
  • Great demo/presentation skills that focus on insights that will resonate with customers across their organization.
  • Strong communication and clear thinking skills with the ability to synthesize complex issues into simple messages. Ability to adapt and respond quickly to customer needs and concerns.
  • Proven ability to quickly build trust and rapport, and develop influential relationships at all levels of a hospital/healthcare organization.

REQUIRED EXPERIENCE

  • 4 years of consultative or B2B account management experience including, post-sales support, strategic selling and negotiation.
  • Experience in case management or post-acute care setting preferred.

Job Type: Full-Time

Job Location: Miami, Florida

Required Education: Bachelor's Degree

Required experience: Sales/Account Management: 4 years

 

APPLY HERE

SilverVue is an Equal Opportunity Employer (EOE/AA).